Firstly, Let's check if you are using old version app:
Android Phone: Open App → Setting → Check Update → V5.0.4
(congrats you are using the latest version Gprinter app already)
iOS Devices: Open App → Setting → Check Update → V1.0.0
(congrats you are using the latest version Gprinter app already)
If you are using old version Gprinter app, feel free to update accordingly:
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